出自:管理英语2

What solution does Melinda offer? 选择一项: a. Repair the filter. b. Buy a new filter. c. Clean the filter regularly.
Is Peter satisfied with the solution? 选择一项: a. Almost. b. No. c. Yes.
Hotel customers and hotel staff think the same about breakfast. 选择一项: 对 错
A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 选择一项: 对 错
It.s not necessary to know about the customers. needs and preferences. 选择一项: 对 错
Questionnaires are useful in getting feedback from customers. 选择一项: 对 错
Front-line staff have nothing to do with improving customer service. 选择一项: 对 错
Angry customers tend to aim their dissatisfaction and complaints at__________. 选择一项: a. those nearby b. staff members c. company managers
When a customer shouts rudely at you, you should__________. 选择一项: a. argue back and protect yourself b. keep calm and listen carefully to the customer c. keep quiet and leave the customer alone
“Use your ears more than your mouth” means __________. 选择一项: a. you should talk more than you listen b. your ears are more useful than your mouth c. you should listen more than you speak
When you deal with an angry customer, you should not __________. 选择一项: a. be concerned b. be patient c. be amused
Which of the following statements is TRUE according to the passage? 选择一项: a. When the customers complain, you needn.t listen carefully. b. You needn.t say sorry to those angry customers. c. You should relax yourself and try to understand the angry customers.
Why does Peter call a meeting? 选择一项: a. He wants his colleagues to report their achievements. b. He has not seen his colleagues for a long time. c. He wants to report his achievements.
Which line represents the achievements of this year? 选择一项: a. The red line. b. The yellow line. c. The dotted line.
How many aspects does Melinda brief in her plan? 选择一项: a. One. b. Three. c. Two.
One of Melinda.s brief on future steps is________. 选择一项: a. they should learn more about those with special needs b. they should meet all the demands from the community residents c. they should tell the neighbors about their achievements
Which of the following work can be included in community services? 选择一项: a. The population growth in the community. b. The reduction of natural disasters like tornado and flood. c. The environmental improvement of the community.
How many parts does the outline include? 选择一项: a. Four. b. Three. c. Two.
Which of the following item should be covered in the major achievements? 选择一项: a. Existing problems. b. History. c. Satisfaction degree.
How will Malinda and her colleagues state problems? 选择一项: a. They will ask questions. b. They will use charts. c. They will make a comparison.
What is the highlight of the report? 选择一项: a. Overview. b. Future plan. c. New policies.
What will Malinda and her colleagues do when they present data? 选择一项: a. They will narrate them. b. They will use charts or tables. c. They will draw pictures.
Before writing the report, you should gather all the work you have done over the past year. 选择一项: 对 错
The contents of the report should be selective. 选择一项: 对 错
The idiom “a picture is worth a thousand words” is appropriate here. 选择一项: 对 错
The application of visuals and charts can make the report more boring. 选择一项: 对 错
Ending the report with a strong call to action will offend the readers. 选择一项: 对 错
What.s the purpose of writing an annual report? 选择一项: a. To tell people to the business challenges of the year. b. To tell people everything about the company. c. To tell people the company.s business performance.
Who will be most interested in the annual report? 选择一项: a. The managers. b. The customers. c. The investors.
Which of the following may NOT be included in an annual report? 选择一项: a. Recent situation. b. Business scope. c. Business secrets.
Why should we have an operation analysis in the report? 选择一项: a. Because the competitors want the information. b. Because people can get general information from it. c. Because it.s the format demand from the government.
Which of the following statements may NOT be correct according to the text? 选择一项: a. People can know everything of the company from the financial statements. b. The financial statements usually consist of the profit and loss statement, balance sheet and cash flow statement. c. Besides the key elements, the annual report can contain some other related issues.
-How’s your mother doing? —_____________________. 选择一项: A. She is very well B. She is very kind C. She is doing shopping now
— I was worried about my math, but Mr. White gave me an A. —_________________. 选择一项: A. That’s an easy course. B. Congratulations! C. Mr. White is very good.
— Do you mind if I record your lecture? — _________________. Go ahead. 选择一项: A. Never mind B. No, you’d better not C. Not at all
His action is always ______ with his words. 选择一项: A. constant B. continuous C. consistent
He says what he thinks and does what he wants to do, ________ other people’s feelings. 选择一项: A. according to B. regardless of C. because of
二、阅读理解:阅读下面的短文,根据文章内容从A、B、C三个选项中选出一个最佳选项。 There are more ants than any other kinds of land animals in the world. They range from 0.1 to 1 inch long and are usually yellow, brown, red, or black. Ants live in societies in which they depend on one another. The societies are not all exactly the same because there are ants of very many kinds. But in general, each kind has ants of three main types: queens, males, and workers. The ants have a good many enemies. They include birds, bears and ant eaters of various kinds. In some cases other ants are their worst enemies, as man’s enemy is man. In some parts of the world, red ants march in large armies to attack the homes of black ants. Some of them succeed in getting inside of the tunnels of black ants, whose entrances have been blocked. They try to carry the black ant babies away. The black ants do all they can to prevent that. They send their biggest soldiers into action. Very many of the red ants soldiers are killed but some escape with babies belonging to the black ants. The red ants take the babies home and bring them up. They become the only workers for the red ants. Ants as a group are beneficial to humans. Their tunnels mix and soften the soil, in some places replacing the activity of earthworms. Some of ants are harmful to humans. For example, the fire ant, which has a painful bite, is a serious pest to humans and domestic animals in many parts of the world. 1. Which kind of ants is not regarded as the main types of ants in general?回答 A. Queen ants. B. Soldier ants. C. Worker ants.
2. According to the passage, what do we learn about the ants’ enemies?回答 A. They are of many kinds. B. They are birds and ant eaters. C. They are the same as man’s enemies.
3. The red ants attack the black ants’ home because 回答 . A. black ants are better soldiers B. red ants are stronger than black ants C. they don’t have workers of their own
4. According the passage, which of the following statements is TRUE?回答 A. The number of ants is the most in the world. B. Each ant depends upon itself in the society. C. Ants are useful to human on some conditions.
5. The main purpose of the passage is to 回答 . A. explain some information about ants B. show the difference between red ants and black ants C. convince people that ants as a group is beneficial insect
— Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it. — 选择一项: A. Sure, you can. Take it easy. B. I’m sorry to hear that. C. That’s all right.
—What starting salary do you expect? — 选择一项: A. I.d like to start on Monday next week. B. I expect to get a salary increase. C. I.d like to start at ¥5000 a month.
— ? — I have worked for IBM for 3 years. 选择一项: A. Do you like your work in IBM? B. What is your working experience? C. Why do you decide to leave IBM?
I’m writing to ________ a position as a computer engineer in your company. 选择一项: A. thank for B. wait for C. apply for
Hiring a good employ may cost much money and time, _______, it can win much more for the company in future. 选择一项: A. what’s more B. at last C. however
二、阅读理解:阅读下面的短文,根据文章内容进行判断,正确写“T”错误写“F”。 Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee. Design an effective advertisement. A clearly targeted ad attracts qualified candidates and discourages others. You can make your ad more effective with a precise and specific job description. Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee. Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented, credentials, skills, and experience are actually possessed by your candidate. 1. Hiring the wrong employee is expensive, costly to a company, and time consuming.回答 2. A company has to spend a lot of money hiring a right employee.回答 3. An advertisement with a clear target will make all candidates lose courage.回答 4. Well designed interview questions can help you know more about the candidates.回答 5. Work experience is one of the primary things for an employer to verify in background checking.回答
—Any suggestions for the project? —______________________ 选择一项: A. I need your advice on it. B. I advise you to put more hands in this project. C. Thanks for your suggestions.
—Should I leave earlier tomorrow morning? —______________________ 选择一项: A. Yes, it’s better to leave earlier to avoid the morning traffic. B. Yes, you will. C. No,you shouldn’t.