When a customer shouts rudely at you, you should__________. 选择一项： a. argue back and protect yourself b. keep calm and listen carefully to the customer c. keep quiet and leave the customer alone

When a customer shouts rudely at you, you should__________.

选择一项：
a. argue back and protect yourself
b. keep calm and listen carefully to the customer
c. keep quiet and leave the customer alone

出自：管理英语2

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