Which of the following statements is TRUE according to the passage? 选择一项： a. When the customers complain, you needn.t listen carefully. b. You needn.t say sorry to those angry customers. c. You should relax yourself and try to understand the angry customers.

Which of the following statements is TRUE according to the passage?

选择一项：
a. When the customers complain, you needn.t listen carefully.
b. You needn.t say sorry to those angry customers.
c. You should relax yourself and try to understand the angry customers.

出自：管理英语2

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