出自:国家开放大学管理英语 2

Questionnaires can be a simple way to get to know your audience’s opinions. Though it
is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.
...... In a word, taking the time to develop a well-designed and participant “friendly
questionnaire will give you useful data that can help you make the right decisions. 1.The questionnaire contains following elements except______？
In order to keep your questionnaire visually attractive, you should .
You should start your questionnaire with questions and then move to ones.
What could be the best title for this passage?
Questionnaires can be a simple way to get to know your audience’s opinions. Though it
is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.
...... In a word, taking the time to develop a well-designed and participant “friendly
questionnaire will give you useful data that can help you make the right decisions.
Which of the following statements is NOT true?
An annual report of a company provides information about its business performance
for certain people. These people include the investors, potential investors and other
stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually
include chairman’s letter, operation analysis and financial statements.
...... The financial statements are very important for an annual report. People can know the
company’s performance in the past from the statements. It usually three aspects. The first
one is the profit and loss statement. The second one is the balance sheet. And the third one
is the cash flow statement. 1. An annual report of a company provides some information about its business
performance for certain people. 2. People can know everything of the company from the annual report. 3. An annual report usually includes chairman’s letter, financial statements and
operation analysis. 4. A chairman’s letter should include the strategic direction moving forward. 5.This passage is mainly about the main parts of an annual report.
Whom do angry customers tend to aim their dissatisfaction and complaints at?
When a customer shouts rudely at you, you should .
The underlined sentence “Use your ears more than yourmouth” means .
When dealing with an angry customer, which is NOT the right attitude?
Angry customers tend to aim their dissatisfaction and complaints at staff members. If
this happens to you, you should remember that they are actually expressing their
dissatisfaction about the company and not about you as an individual.
...... The above guidelines are very useful in helping you successfully tackle all kinds of
difficult situations in life. If you follow them, you are on your way to succeeding in your
career.
Which of the following statements is true according to the passage?
Good communication skills are the key to success in life, work and
relationships. Without effective communication, a message can turn into an error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly
delivered.
...... When you take the time to develop good communication skills, it means you open
yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while
successfully attaining your goals. 1. A message must be understood, interpreted or delivered correctly with communication. 2. When you talk with others you can pay little attention to your body language. 3. The better you are able to understand others, the better your ability to communicate. 4. Before stating your opinions, you.d better let the speaker finish his or her talking first. 5. Don’t argue or debate with others if you feel angry or displeased.
Feedback from your customers is very important. The more information you
have from them, the more competitive you will be in your field. The following
techniques will help you know what the customers think of your business.
...... You may deliver the best service in the world. But if it is not what people
want, you’re wasting your time. Implement one, two, three or all of the above
techniques, and your service and product will improve overnight. 1. Hotel customers and hotel staff think the same about breakfast. 2. A good or bad experience of a customer in a wheelchair in your shop
shows whether your service is good or not. 3. It’s not necessary to know about the customers needs and preferences. 4.Questionnaires are useful in getting feedback from customers. 5. Front-line staff have nothing to do with improving customer service.
Cross training is training an employee to do a different part of the organization’s work. Training worker A to do the task that worker B does and training B to do A’s task is cross
training.
...... Some are more comfortable sticking to what they know. Don’t decide which
employees are ready for a change based on their age or performance. 1. Cross training is training an employee to do a different job in a different company. 2. Cross training is beneficial not only for managers but also for employees. 3. Cross training can apply to almost any position and almost any industry. 4. Not all employees are suitable to be crosstrained. 4.(Cross training can apply to almost any position and almost any industry.)
5. You can decide which employees to be cross trained according to their age.
We can’t possibly get the work done by October.
The old saying“practice makes perfect”applies to interview preparation too.
When you start a job , you must stick to it.
You can see many interesting things on your way.
Having patience with your customers and with yourself will go a long way in winning
over hostile customers.
We should present data in tables or charts so that the report may not be boring with
facts alone.
In general, we’ve made some progress this year in improving community services.
As a general rule, it is better to focus on the content of a presentation as a means of
attracting your audience’s attention.
A man and his wife had a small restaurant near a station.
In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions.
In contrast to other countries, the U. S has no national college entrance exam.
You want all attendees leaving your event to remember this key message that you’ve
spent a long time reinforcing.
Whether it’s an anniversary, a sporting event or a retirement party, and no matter how
much time you have, your event’s success is in the detail.
By the following week, when he’s on his own, he feels he has a pretty good idea of what
he needs to do, and how to go about it.
Will you be involved in opening the new office?
When you start a job,you must stick to it.
Stress around interviews is often influenced by our assumptions we make to ourselves
about the process.
A bad hire not just wastes your time and money, but also impacts the team spirit and
company morale.
. I don’t know why he is late, he might have had an accident.
A true friend is someone who reaches for your hand and touches yourheart.
The old saying “practice makes perfect” applies to interviewing too.

They have disagreement on the plan of celebrating the founding of the community.
This involves identifying the high-level reasoning behind your intentions for the event.
A new food market will be built in our community next month.
On the last day of the old year, there is a family dinner.
You will do everything within your power to try and resolve the situation.
To communicate precisely what you want to say, you have to frequently need to define
key words.
. Thank you so much for your generous hospitality.
A few minutes later the doctor came out of his room for the third time.
Successful and memorable events don’t just happen. Organizing and holding an event
takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no
matter how much time you have, your event’s success is in the details.
...... Know your limitations. You should be aware of your weakness such as budget or time.
If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big
event, prepare several months ahead. If the budget is small, you may have to a lot of do-it- yourself work. 1.Which of the following statement is NOT true according to the passage?
2.Which is not the factor of holding a successful event?
3. According to the passage, what is the key factor to make your eventsuccessful?
4. What is the main idea of this passage?
5. What is the purpose of making list of details?
6. Why does the writer say successful and memorable events don.t just happen?
7. Which of the following statement is NOT true according to the passage?
8. What does the underlined sentence mean in Paragraph 3?
9. What’s the theme of the passage?
Stress around interviews is often influenced by our assumptions we make to ourselves
about the process. Countering anxiety-provoking thoughts can help to lower levels of
anxiety. "I just messed up that answer, and there.s no hope. "One poor answer normally
does not knock a candidate out of consideration. An interview is like a test, getting an 85 or
90 might be good enough to get the job.
...... To some extent, relaxation techniques, such as progressive muscle relaxation or
breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you
might consider seeing a doctor to develop effective countermeasures. 1. often influences the stress around interviews according to the passage.
2. Does one poor answer in an interview influence a candidate to get a job?
3. Imagining success help a candidate to levels of anxiety.
4. How can we reduce our stress around interviews?
5. When should we go to see a doctor according the author?
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