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Angry customers tend to aim their dissatisfaction and complaints at staff members. If
this happens to you, you should remember that they are actually expressing their
dissatisfaction about the company and not about you as an individual.
...... The above guidelines are very useful in helping you successfully tackle all kinds of
difficult situations in life. If you follow them, you are on your way to succeeding in your
career.
Which of the following statements is true according to the passage?

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出自：国家开放大学管理英语 2

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