出自:国家开放大学婚姻家庭法学

请判断译文是否正确：The tone of a letter that contains a negative message should reflect a sincere concern for the receiver.s interests. Your aim is to present the unfavorable news positively and in a manner the receiver will view as fair and, if possible, in the receiver.s best interests.目前，两种最常见的内部檔——即用于机构内部的文件——是备忘录和电子邮件。备忘录是一种在公司内部使用的、传统的（业务）檔。然而，随着网络技术的出现，电子邮件作为交流手段正在迅速取代备忘录。
A.正确
B.错误
请判断译文是否正确：Most business reports are informal reports and have one of two purposes. They present information that has been requested, or they analyze a problem and report the findings. The organization and the format of these reports vary depending on the nature of the message and the people who will receive them.
A.正确
B.错误
请判断译文是否正确：Memos are messages that supervisors and peers will use to judge your on?the?job performance; therefore, use them with care. Also, choose carefully the people to whom you send these internal documents. The content and tone of your memos must not be offensive to anyone. Knowing how and when to use memos is critical to success in your career.建立关系的能力会影响到你生活的各个方面。不论是在社交、学业和职业方面，这种能力都决定着你与你的朋友、你所爱的人、你的家人、同学、同事的关系的紧密程度。
A.正确
B.错误
请判断译文是否正确：Memos are messages that supervisors and peers will use to judge your on-the-job performance; therefore, use them with .care. Also, choose carefully the people to whom you send these internal documents. The content and tone of y0ur memos must not be offensive to anyone. Knowing how and when to use memos is critical to success in your career.据；所以，要谨慎地使用备忘录。同样，还要仔细选择你把这些内部文件送给谁。你的备忘录的内容和语气决不能令人厌恶。懂得何时和如何使用备忘录，对你的职业生涯的成功是很关键的。
A.正确
B.错误
请判断译文是否正确：Communication is receiver?oriented; therefore, senders should view messages from the receiver.s perspective. This perspective helps the sender obtain the desired response from the receiver.请判断译文是否正确：备忘录是你的主管和同事用以评价你的具体工作业绩的一种依据；所以，要谨慎地使用备忘录。同样，还要仔细选择你把这些内部檔送给谁。你的备忘录的内容和语气决不能令人厌恶。懂得何时和如何使用备忘录对你的职业生涯的成功是很关键的。
A.正确
B.错误
请判断译文是否正确：Business letters are used to communicate written messages to persons outside an organization. Letters are also used to communicate formal written messages to employees within an organization. Business letters are considered to be more formal than memos.完整的商务信函常常包括五个W：who（人），what（事、物），where（地点），when（时间）以及why（原因）。许多商务信函需要好几个段落来阐明这五个W。要根据对方的情况来调整你的信函。在有些情况下，对方也许不需要全部这五个方面的信息。
A.正确
B.错误
请判断译文是否正确：As humans, we have two means bv. Which.tn cPnd. Messages and two means by which we receive them. To-send messages, we speak and write, these messages are accompanied by nonverbal symbols. To receive message, we read or listen. 我们人类发出讯息时有两种途径，我们通过说和写发出讯息，这些讯息会伴有一些非语言符号。我们通过读和听接收讯息。
A.正确
B.错误
请判断译文是否正确：A report is a document that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are business tools that enable managers to make decisions or solve problems. Reports can be classified according to their style, purpose, and format.含有负面信息的信函的语气应该反映对于接收者利益真诚的关心。你的目的是以较好的方式，以一种接收者认为是公平的方式表达不利的信息，并且，如有可能，以接收者的最大利益为出发点。
A.正确
B.错误
请判断译文是否正确：.Communication skills are especially important when you communicate with people of diverse backgrounds. In addition to just writing or speaking effectively, you need to add elements of sensitivity, understanding, and tolerance in your communication. 目前，两种最常见的内部檔——即用于机构内部的文件——是备忘录和电子邮件。备忘录是一种在公司内部使用的、传统的（业务）檔。然而，随着网络技术的出现，电子邮件作为交流手段正在迅速取代备忘录。
A.正确
B.错误
请判断译文是否正确： To cut down in wordiness, use the active voice rather than the passive voice. Using the active voice helps you be direct and keeps your sentences from being too wordy. 成功的团队是由北京各异的人组成的。在一个机构里，组建工作高校的团队要考虑的是其功能、目的、或是各人的专业特长，而不是个性。
A.正确
B.错误
请判断译文是否正确： Successful teams are made up of individuals who have different backgrounds. In an organization, effective work teams have to be based on function, purpose, or individual expertise rather than on personality.为了避免啰嗦，要使用主动语态，而不要使用被动语态。使用主动语态有助于直接表达你的意思，也可以避免句子过于冗长。
A.正确
B.错误
请判断译文是否正确： Formal reports are more complex and longer than informal reports. Because of this complexity, you may spend more time organizing and writing a formal report than you would prepare an informal report. Formal reports may be used when writing to the top management of an organization.为了避免啰嗦，要使用主动语态，而不要使用被动语态。使用主动语态有助于直接表达你的意思，也可以避免句子过于冗长。
A.正确
B.错误
The two most common internal documents?those written for use within an organization?-are memos and e?mail messages. The memo is a business document that has traditionally been the most common communication inside a company.s walls. However, with the advent of Internet technology, electronically sent e?mail messages are quickly replacing the memo as the communication of choice. 在与来自不同文化背景的人进行交流时，交流技巧尤为重要。在交流中，不仅需要有效的写和说的能力，还需具有感知力、理解力和忍耐力。
A.正确
B.错误
Why is communication so important?
A.We go through the mental process so fast that we do not realize we are using a process.
B.Our personal, academic, and professional lives depend upon it.
C.a factor that interrupts the communicaiton process
Why do we not realize that we are using a process when we are communicating?
A.We go through the mental process so fast that we do not realize we are using a process.
B.Our personal, academic, and professional lives depend upon it.
C.a factor that interrupts the communicaiton process
Which of the following would be the best beginning for an acknowledgment?
A.Thank you for your order. Your business is sincerely appreciated.
B.Here at ABC Company, we sincerely appreciate your business.
C.I received your order for 15 speaker sets.
Which of the following statements promotes goodwill by using courteous words?
A. I want my money back because you didn’t send the product I requested.
B.You made an error on my financial statement.
C.Perhaps you overlooked last month.s statement, as your account is past due.
Which of the following statements is TRUE?
A.The Ok sign is perceived the same way in France and the United states.
B.In general, Hispanic persons are comfortable with a personal space of less than 18 inches.
C.A nod always means “yes”.
Which of the following statements is NOT TRUE?
A.Information technology will enable more businesses to enter the global workforce.
B. The Internet will prevent more businesses from entering the global workforce.
C.There will be an explosive growth of companies doing business across borders.
Which of the following statements is NOT the quality shared by successful teams?
A.Team members are unable to talk about their differences.
B.Members have a shared team vision.
C.Work is done in a supportive atmosphere.
Which of the following statements about body language is true?
A.People from different cultures interpret body language in different ways.
B.Basic body language is universal; it means the same to all people.
C.Facial expressions are universal, but gestures are less so.
Which of the following should be used for a message that is to provide information for a group of people (some are inside the company and some are outside)?
A.a letter
B.a memorandum
C.a report
Which. of the following should be part of an informational report?
A. facts
B.conclusions
C.recommendations
Which of the following sentences uses positive language?
A.Don’t hand in your assignment until it is finished.
B.If your camera were still under warranty, it would be replaced.
C.We can.t send you the paper you requested because we are sold out.
Which of the following sentences shows race bias?
A.The student suffers from serious heart attack.
B.Have you met my Asian American friend?
C.We hired a female lawyer to sue the case.
Which of the following means is used to store a document?
A.Electronic mail.
B.File transfer protocol.
C.Optical disks.
Which of the following is NOT the strategy for effective global communication?
A.Be adaptable in your communication style.
B.Use your best English speaking habits.
C.Use acronyms slang and jargon.
Which of the following is NOT the purpose of communication?
A.To establish goodwill.
B.To refuse invitation.
C.To share information.
Which of the following is NOT included in the common abuses of memos?
A.Written too frequently.
B.Written to gain attention.
C.Written to express one main idea.
Which of the following is NOT an external barrier to communication?
A.Motivation or interests.
B.Environmental factors such as lighting and heat.
C.A closed or authoritarian climate.
Which of the following is NOT a method to organize an analytical report?
A.Categories.
B. Hypotheses.
C.Alternatives.
Which of the following is a supplementary part of a formal report?
A.executive abstract
B.bibliography
C.table of contents
Which of the following is a receiver-oriented statement?
A.I grant your request for vacation from the week of August 14th.
B.We make every effort to serve our clients efficiently and at their convenience.
C.As our guest, you will receive the attention that you deserve.
Which of the following is a characteristic of an effective work team?
A.Team members are committed to the team and its goals.
B.Team members are all well acquainted with each other prior to working together.
C.The team gets complete support from all levels of management.
When the receiver of the report is within the organization, the writer uses _____.
A.letter report format
B.memo report format
C.manuscript format
When the receiver of the report is outside the organization, the writer uses _____.
A.letter report format
B.memo report format
C.manuscript format
When handling diversity, you’d better ______ in writing.
A.use judgment words
B.use slogans
C.replace judgments with facts
When greeting, a(an) ________ may fold palms together below his or her chin and nod or bow slightly.
A.French
B.Japanese
C.Indian
When communicating with other people, remember that everyone wants to feel ________.
A.admired and cared for
B.important, competent, and admired
C.valued, respected, and understood
What type of message should you send in each of the following situations? You want to write your company.s president and request a copy of the company.s annual report.
A.informal, oral, internal
B.formal, written, internal
C.informal, written, internal
What type of message should you send in each of the following situations? You want to ask a coworker to play tennis on Saturday morning.
A.informal, oral, internal
B.formal, written, internal
C.informal, written, internal
What type of message should you send in each of the following situations? As the supervisor, you are going to write to the workers in your department to explain changes in the company.s overtime policy.
A.informal, oral, internal
B.formal, written, internal
C.informal, written, internal
What is NOT included in the stage of planning a message?
A.To identify the objective.
B.To determine the main idea.
C.To evaluate the message.
What is NOT included in the purpose of communication?
A.To establish goodwill.
B.To build self-esteem.
C.To practice using language accurately.
What is an internal barrier to communication?
A.barrier that exists outside of the receiver and outside of the sender.
B.barrier that exists within the receiver or within of the sender.
C.a factor that interrupts the communicaiton process
What is an external barrier to communication?
A.barrier that exists outside of the receiver and outside of the sender.
B.barrier that exists within the receiver or within of the sender.
C.a factor that interrupts the communicaiton process
What is a barrier to communication?
A.We go through the mental process so fast that we do not realize we are using a process.
B.Our personal, academic, and professional lives depend upon it.
C.a factor that interrupts the communicaiton process
To select the media for the message and the verbal and nonverbal symbols used in the message, the sender must ______.
A.analyze and understand the receiver—a process sometimes called audience analysis
B.analyze and understand the environment in which the message will be sent
C.all the above
To conduct secondary research, you might
A.talk with customers and suppliers
B. collect data on the Internet
C.observe what happens
To communicate effectively, the sender must________.
A.use audience analysis, examine the message’s environment, encourage and interpret feedback
B.use audience analysis, read and listen effectively
C.use audience analysis and overcome external and internal barriers to communicate
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