Suppose you are Henry.Last month,you bought a Canon digital camera from JD.com and found that the lens didn.t work properly.You asked for a new one and found that there were some scratches on the screen when the new camera arrived.You are writing to complain about it: describe the problems clearly; ask for a replacement of the camera; ask for compensation or a 10%discount; end the complaint letter.

Suppose you are Henry.Last month,you bought a Canon digital camera from JD.com and found that the lens didn.t work properly.You asked for a new one and found that there were some scratches on the screen when the
new camera arrived.You are writing to complain about it:
describe the problems clearly;
ask for a replacement of the camera;
ask for compensation or a 10%discount;
end the complaint letter.

出自：国家开放大学商务英语3

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