When a customer shouts rudely at you, you should__________. 选择一项： a. keep calm and listen carefully to the customer b. argue back and protect yourself c. keep quiet and leave the customer alone

When a customer shouts rudely at you, you should__________.

选择一项：

a.
keep calm and listen carefully to the customer

b.
argue back and protect yourself

c.
keep quiet and leave the customer alone

出自：国家开放大学管理英语2

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