出自:国家开放大学管理英语1
Melinda Smith.s got a job at Qiaoxiang Community Service Center. Today is her first day at work.George, the Director of the Administration Department, is introducing her to Wendy and Helen.
George: Hello, everyone. I.d like you to 1 our newcomer, Melinda.
Melinda: Hi, I.m Melinda Smith, nice to meet you all here.
Wendy: Nice to meet you, too, Melinda. I.m Wendy Brown, just 2 me Wendy.
Helen: Hi, I.m Helen Clinton. Welcome.
Melinda shakes hands with everyone.
Wendy: Would you come over, please, Melinda? This is your desk.
Melinda: Thank you very much. Could you please tell me what.s the telephone 3 on my desk?
Helen: Oh, it.s 8633-2788. If you have any questions here, please tell us. We.ll all be ready to help.
Melinda: Thanks for everything. You.re 4 helpful.
Wendy: When you are free, I.ll show you around our center and introduce you to other colleagues.
Melinda: That.s great! I.ll be looking 5 to it.
Last week Polly decided to give up her job. She is fed up with it, she finds it boring and she wants to change her career. Her employers, ‘Lucky Shops’, are not too bad. They give her quite good benefits, such as free lunches and paid holidays, but she does not get on with her boss. Her salary is quite good, but, because she is not happy, she wants to look for something else. Last Saturday she talked about it with David and Xiaoyan. They agreed with her. They said she should resign and try another career, so she took action. She looked at advertisements in the paper and picked out three jobs that looked interesting. She had to write out her CV to apply for a job, and she did that on Wednesday evening. Xiaoyan helped her with it. She has a lot of experience of selling and good business training but is worried about her lack of experience in some areas.
Polly has decided to ask for a higher salary. 1
2. She doesn.t like her boss. 2
3. Her friends agreed that she should resign. 3
4. She has no experience of selling. 4
5. She.s worried about her lack of experience in some areas. 5
Receiving Visitors at the Airport
Do you, sometimes, need to go to meet some visitors at the airport? What should you do when you meet them? What should you talk about? On their arrival, you should pay attention to the following points:
Ÿ Going up to meet the visitors
Ÿ Asking about their journey
Ÿ Helping with their luggage
When going to the visitors and making introduction at the airport, you should remember that the person of less importance, regardless of gender, is introduced to the person of greater importance and the visitor is always more important than anyone in your organization. The introduction is usually followed by a brief and firm handshake.
To break the ice, after introduction, you can ask about their journey, like: “Did you enjoy your journey?” , “How was your trip?” etc. If you want to be more friendly and helpful, you may offer to take the luggage.
When you get to the hotel, accompany your visitors to the hotel front desk and help them with the check-in. After check-in, ask a bell boy to help carry the luggage.
When your visitors have settled down, discuss the schedule with them to see if there might be any changes. If there are changes, don.t forget to let the related persons know.
When making introductions, the introduction is usually starting with a brief and firm handshake. 1
2. In order to break the ice, you may ask visitors about their journey after the introduction. 2
3. If you want to be more friendly and helpful, you.d better help carry the luggage. 3
4. You should discuss the schedule with the visitors before they.ve settled down. 4
5. It is not friendly to ask about the visitor.s journey. 5
Meetings are very common nowadays. They can be weekly, monthly or annually. Some people think most meetings feel like a waste of time. They seem pointless and boring at times.
Then how do you run an effective meeting?
First, assign roles, such as greeter, timekeeper and note taker, so that you, the organizer, can be free to lead discussions and presentations.
Next, take charge from the start. Everyone will listen to you and join your discussion if you take charge in every aspect of the meeting. Show everyone that you really know what you are talking about, and everything that you talk about is useful.
Most important of all, follow the agenda. At the end of the meeting, spend a little extra time for the participants to discuss anything that needs to be immediately discussed but which may not have been on the agenda.
Always ask the participants questions to speak their minds and keep them interested. Remember that a good meeting is a two-way communication. Be open to everyone.s opinion, ideas, and suggestions. Don.t forget to thank them for the ideas they present.
And finally, close the meeting with everyone knowing what is expected of them and what they should do for the following weeks.Then, send out meeting minutes within a few days, while everyone still remembers the points.
A successful meeting should have different people to play different roles. 1
2. Generally people only discuss the items listed on the agenda in a successful meeting. 2
3. An unsuccessful meeting might be full of single-way communication. 3
4. When the meeting is closed, it means there is nothing to do in the following weeks. 4
5. Minutes should be sent out to the participants within a month after the end of the meeting. 5