国家开放大学管理英语

出自:国家开放大学管理英语

4.To communicate precisely what you want to say, you have to frequently need to define key words.回答 A.要简明扼要地表达本意，就必须不断定义关键词。 B.只要定义频繁出现的关键词就能准确传达本意。 C.要准确表达你的本意，就必须不断定义关键词。

2.On the last day of the old year, there is a family dinner.回答 A.在老年人的最后日子，通常有一顿家庭餐。 B.在即将过去的一年的最后一天，会有一次家庭聚餐。 C.在过去的日子里，经常有家庭聚餐。

1.A new food market will be built in our community next month.回答 A.下个月我们社会就已经建了一个新的食物市场。 B.我们社区正在建一个新的菜市场。 C.下个月我们社区将新建一个菜市场。

阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details. There are some suggestions for you to hold a successful event.Decide upon your target audience.The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details.When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things. Have a clear purpose.When you plan an event, you should clearly define.its purpose, because the following decision should support it. Do not clash.Check the calendar.Don’t clash with holidays or popular vacation times. Know your limitations.You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work. 1.Which of the following statement is NOT true according to the passage?回答 A. To know your target audience first helps you plan your event better. B. To check the calendar carefully will avoid time conflict. C. Know the limitation means you should know the audience’s limitation. 2.Which is not the factor of holding a successful event?回答 A.A clear purpose B.A list of details C.A invitation 3. According to the passage, what is the key factor to make your event successful?回答 A.Leadership. B.Details. C.Plenty of planning time. 4. What is the best title for this passage?回答 A. Details- the key to the success of an event. B. Successful and memorable events don’t just happen. C. How to plan successful events. 5. What is the purpose of making list of details?回答 A. Make sure not overlook things B.To follow decisions C.To have a clear purpose

________ a company really wants is a candidate ________ has the right skills. 选择一项： A. What…that B. That…what C. That…that

We should take the degree ________ account when we recruit a new secretary. （考点：take…into account）选择一项： A. with B. into C. of

____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.（考点:动名词做主语）选择一项： A. Compared to B. Comparing C. Compare

More than 30 people ______ the position. 选择一项： A. applied for B. applied to C. applied in

When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations. 选择一项： A. at B. for C. on

He keeps on his focus on money. 选择一项： A. make B. made C. making

The more information you can get, in your field.（考点：the more…, the more…结构）选择一项： A. the more competitive will you be B. you will be the more competitive C. the more competitive you will be

If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report. 选择一项： A. was; shall pay B. am; will pay C. were; would pay

—Why do you look unhappy. What’s the matter? — . 选择一项： A. I’m satisfied with the good performance of the radio I’ve just bought. B. I’m glad to have bought this radio at such a price. C. I’m rather disappointed with the poor quality of the radio I’ve just bought.

5. Having patience with your customers and with yourself will go a long way in winning over hostile customers.回答 A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。 B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。 C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。

4. A few minutes later the doctor came out of his room for the third time.回答 A. 几分钟后，医生第三次从他的房间走出来。 B. 医生在迟到的几分钟后，终于从他的房间走出来为了第三名。 C. 几分钟后，医生来到他的房间第三次。

3. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it.回答 A. 直到跟着的那个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做非常清楚。 B. 到第二个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做有了一个很好的主意。 C.到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。

2. The more familiar interviewing feels to you, the less anxiety you will feel with the process.回答 A. 你对面试越熟悉，在面试过程中你的焦虑就会越少。 B. 面试中熟人多，面试过程中你焦虑也会少。 C. 你熟悉面试多一点，面试中的麻烦就会少一点。

1. They are willing to understand their partner’s position first before trying to get understood.回答 A. 在得到合作对方理解后，他们才愿意理解合作伙伴的立场。 B. 在得到合作对方理解前，他们愿意先理解合作伙伴的立场。 C. 他们愿意去了解对方的立场但必须先想明白。

They since last night. They are about to finish the work.（考点：现在完成进行时）选择一项： A. are cleaning the system B. have been cleaning the system C. had cleaned the system

______ you prepare cross training plans, you need to consider both the company benefits and the employee benefits.（考点：as）选择一项： A. Although B. Even if C. As

This involves______ the high-level reasoning behind your intentions for the event.（考点: involve doing sth.）选择一项： A. identify B. identified C. identifying

I’m confident in these as long as we ________ the needs of the community residents and improve our service quality.（考点：keep an eye on）选择一项： A. keep an eye on B. keep an eye at C. keep eyes on

I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.（考点:point out）选择一项： A. point out B. point at C. point in

Does his absence to your work?（考点：make a difference）选择一项： A. make a difference B. take all the credit C. bring about

Look! __________. （考点：倒装）选择一项： A. Here are the bus comes B. Here comes the bus C. The bus here come

5. As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention.回答 A. 一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。 B. 一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。 C. 一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。

4. You can see many interesting things on your way.回答 A. 你能看见许多有趣的东西在你回家的路上。 B. 一路上你能看见许多有趣的事情。 C. 你能看见许多好玩的东西在车上。

3.In contrast to other countries, the U. S has no national college entrance exam. 回答 A.对比其他国家而言，美国没有国家考试。 B.与其他国家相比，美国没有大学入学考试。 C.相比较其他国家，美国大学没有考试。

2. When you start a job,you must stick to it.回答 A.一旦你开始了一件工作，你就得持之以恒。 B. 一旦你开始了一件工作，他就得紧跟着它。 C.当你开始一件工作的时候，他就得认真做。

1. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.回答 A. 坏雇员不只是会浪费你的时间和金钱，但是也影响队伍的精神和公司风气。 B．招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。 C. 浪费时间和金钱的招聘是不合格的，而且对公司团队精神和士气也会影响。

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers: Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour. Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career. 1. At whom do angry customers tend to aim their dissatisfaction and complaints?回答 A. staff members B. company managers C. those who accompany them 2. When a customer shouts rudely at you, you should 回答 . A. argue back and protect yourself B. keep quiet and leave the customer alone C. keep calm and listen carefully to the customer 3. The underlined sentence “Use your ears more than your mouth” means 回答 . A. Your mouth is not more important for you than your ears. B. You should listen more than you speak. C. You should talk more than you listen. 4. When dealing with an angry customer, which is NOT the right attitude?回答 A. Be concerned. B. Be patient. C. Be amused. 5. Which of the following statements is true according to the passage?回答 A. When the customers complain, you needn’t listen carefully. B. You needn’t say sorry to those angry customers. C. You should relax yourself and try to understand the angry customers.

Under no circumstance _____ to tell lies to the public. （考点：倒装句式）选择一项： A. the companies are allowed B. are the companies allowed C. the companies will allow

The enemy has strengthened their ______ position. 选择一项： A. protective B. defensive C. offensive

I didn’t do ______ last week. 选择一项： A. nothing B. something C. anything

We should keep in mind the feedback is very helpful for planning future meetings and events.（考点:定语从句）选择一项： A. what B. that C. when

He is ________ this company. （考点：in charge of和in the charge of词组）选择一项： A. in charge of B. in the charge of C. under the charge of

— Can you go skating with us this afternoon?（考点：情态动词have to用法） — Sorry, I can’t. I ________ take care of my little sister at home. 选择一项： A. could B. may C. have to

The quality of questionnaire will_____how much information we know from our customers.（考点:affect）选择一项： A. effect B. affect C. affections

The success of our event is____ to the sponsor.（考点：be related to）选择一项： A. related B. based C. intended

They promised the car for us. 选择一项： A. repairing B. repaired C. to repaired

Customers ______ refuse to filling the questionnaire are not permitted to buy the product.（考点:主语从句）选择一项： A. what B. which C. Who

The heating system of our apartment broke down so I made a ______ call to the community service center. （考点：make a complaint call）选择一项： A. discussion B. complaint C. praise

We think that Smith should be told about his ______ condition as soon as possible.（考点：physical）选择一项： A. physic B. physics C. physical

Write the telephone number down you forget.（考点：in case ）选择一项： A. on case B. in case C. under case

— — It will be held on the 3rd floor of Shakiraton Hotel. 选择一项： A. When will you give a speech? B. Do your speech still go on? C. What is the address of your speech?

The houses we live in are very 回答A. expensiveB. importantC. huge. They keep us from being cold in the winter and hot in the summer. In the winter they keep out of the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us. When it rains, they keep us from getting wet. Houses are also places 回答A. whichB. thatC. where we feel safe. People can’t get at us or our things. Houses give us a place to be together with our families and friends. Mothers and fathers 回答A. care forB. care aboutC. take care their children there. The children play there. The family eat and sleep under the same roof. Houses are different in many ways. They are made of different things. Some houses are made of wood. Some are made of stones. Sometimes more than one thing is used to make a house. Houses come in different 回答A. placesB. sizesC. names. Some houses have only one room. Some houses have more than one room. Big buildings found in cities have a great many rooms. They hold many families. The rooms in which each family lives are called an apartment. Houses are different in the ways they are 回答A. buildB. buildingC. built. Houses in tropic countries can be lightly built. In places where it rains much of the time, houses must keep out the water. take care (“注意”，“当心”，“留心”)