出自:国家开放大学商务英语3

I didn.t know you ______ a previous supplier. 选择一项: A. were B. be C. are
Most banks have a section ______ you set up payees. 选择一项: A. that B. which C. in which
The only thing I have is this bill ______ the publisher’s name and address _____ it. 选择一项: A. with…on B. by…in C. in…on
The bank _____ grand door faces south is Bank of China. 选择一项: A. that B. which C. whose
Additionally, make sure that your password is long enough to ______ easily being hacked. 选择一项: A. prevent it from B. provide it with C. do away with
I.ll ______ the exchange rate and service charge and then type up the check for you. 选择一项: A. make up B. figure out C. carry out
1.It is important to clear your cookies after each banking session, especially at a public computer.回答 A. 重要的是在每次银行交易业务结束后,要清除你的上网痕迹,尤其是在公共电脑上。 B. 重要的是在每次银行会议后,要清理掉饼干,特别是在公共电脑上。 C. 重要的是在每次银行活动结束后,要数清你的活动,尤其是在公共电脑上。
2. For further information, you can call at the bank’s customer service hotline 12345 to extension 3124, or pay a visit to www.bocusa.com.回答 A.为了进一步的信息,你可以拜访银行客服热线12345和分机3124,或者到 www.bocusa.com 网站查询。 B. 为了更多信息,你可以打电话给银行客服热线12345至分机3124,或者浏览 www.bocusa.com 网站。 C. 要了解更多信息,你可以拨打银行客服热线12345转分机3124,或者访问 www.bocusa.com 网站去查询。
3. Online banking refers to banking activities that are carried out over the Internet on a secure website.回答 A. 网上银行是指通过互联网在安全的网站上实现的银行业务活动。 B. 网上银行是指各种银行活动在安全网址通过互联网实现。 C. 网上银行参考了在安全网址上通过互联网进行的银行业务活动。
4. Thus you can protect yourself from identity theft.回答 A. 这样,你就可以保护你的身份盗窃了。 B. 这样,你就可以保护自己,避免身份被盗用。 C. 这样,你就可以从身份盗窃中保护你自己。
4. Thus you can protect yourself from identity theft.回答 A. 这样,你就可以保护你的身份盗窃了。 B. 这样,你就可以保护自己,避免身份被盗用。 C. 这样,你就可以从身份盗窃中保护你自己。 5. You can inform your bank of your account number so that your money can be transferred directly.回答 A. 你可以把你的账号告知银行,以便你的钱直接转账。 B.你可以告知银行你的账号,结果你的钱就直接过户。 C.你可以通知你账号的银行,以便你的钱直接过户。
In order to make proper reservations, will you send your acceptance to the attention of the General Office ______ a week before that day? 选择一项: A. no latter than B. no late than C. no later than
You can send them gifts ______ your best clients. 选择一项: A. in reply to B. in honor of C. with regard to
This is the best business program ____ has been accomplished this year. 选择一项: A. which B. what C. that
In addition, you are required to ______ the Bank ______ your Social Security Number and two valid identification documents. 选择一项: A. provide…with B. provide…for C. provide…by
This will make______ easier to transfer money and make loan payments online. 选择一项: A. that B. it C. the thing
二、阅读理解(每题10分) Choose the best item to complete the dialog. Jenny comes to a bank to open an account. A clerk comes up to help her. A. Then please just fill in this form with your name and address in capital letters. B. I’m afraid I didn’t quite catch that. C. I’d like to open an account. D. Then you’d better open a current account. E. We’ll contact you as soon as it comes. Clerk: Good afternoon. Can I help you? Jenny: Yes,回答 . Clerk: A deposit account or a current account? Jenny: Er, I’m not sure. You see, I have monthly remittances sent to me from the Canada Embassy and I’d like to have the money paid into an account. Clerk:回答 The bank will give you a check book and you can take money out when you need it. Jenny: Fine. What do I have to do? Clerk: Do you have any form of ID? Jenny: Will my passport do? Clerk: Sure.回答 Jenny: No problem... It’s done. Clerk: And could you give me your signature here? Jenny: Sorry?回答 Clerk: Please sign your name in the blank space below. Jenny: I see. Now here you are. Clerk: Thank you. It will take a few days for your check book to arrive. 回答 You can inform your embassy of your account number so that your money can be transferred directly. Jenny: Thank you very much.
She is the CEO of Roston Sport Accessories________ I told you. 选择一项: A. who B. whom C. about whom
______ your price be competitive and date of shipment acceptable, we intend to place a large order with you. 选择一项: A. If B. Should C. If should
An example of soft sell is to distribute free samples ______ customers often respond favorably. 选择一项: A. to which B. in which C. which
Our new type of treadmill ______ release next month. 选择一项: A. is due to B. is due for C. is due
We will have flown for 13 hours by the time we ________ to New York. 选择一项: A. will get B. get C. have got
阅读下面的文章,根据文章内容判断文章后的句子是正确(T)还是错误(F)。   The marketing mix consists of ‘the four Ps’: providing the customer with the right product at the right price, presented in the most attractive promotion and available in the easiest place. The product is not just an assembled set of components: it is something customers buy to satisfy a need they feel they have. The image and the design of the product are as important as its specifications. Then the product must be priced so that it competes effectively with rival products in the same market. In addition, the product should be presented to customers through advertising (e.g. TV commercials, newspaper advertisements or posters), packing (e.g. design, labels, materials), publicity, public relation and personal selling. Finally, the product must be available to customers through the most cost effective channels of distribution. A consumer product must be offered to end-users in suitable retail outlets, or available on hire purchase or by mail order. 1. The author of the article intends to explain to us what the marketing mix is.回答 2. Customers’ satisfaction matters greatly to a product.回答 3. The price of a product must be exactly the same as rival products in the same market.回答 4. To make your product known to the public, advertising is the only consideration you need to take into account.回答 5. A product can reach customers, according to the text, through retail outlets, hire purchase, mail order and online sales.回答
We sell insurance cover, the ______ you pay will depend on the cover you require. 选择一项: A. fee B. fare C. charge
Businesses can use free samples to build rapport and ______ customers ______ products or services. 选择一项: A. engage…to… B. engage…in… C. engage…for…
So I have a number of other ______ up my sleeve, as well. 选择一项: A. tricks B. strict C. trace
The newly-designed ad ______ brought about a higher click through rate by the end of next month. 选择一项: A. will B. have C. will have
Moreover, reservations by credit card four weeks ______ guarantee availability of the room size required. 选择一项: A. in advance B. in addition C. in agreement
阅读下面的文章,根据文章内容给题目选择正确的答案。   Hard sell and soft sell are important business terms and useful strategies for sales staff to know and understand. Both of them can work. The effect depends on the type of customers and the type of products.   A hard sell is a kind of more direct and forceful sales tactics. The sales person just keeps explaining how good the product is, why people should buy it and even how the prices might increase if the consumer walks off.   A soft sell is a different approach. The sales person tries to build trust with consumers. He doesn’t put pressure on them to buy things, just recommending a product and letting the consumers make their own decisions.   An example of soft sell is to distribute free samples to which customers often respond favorably. Businesses can use free samples to build rapport and engage customers in products or services. Recommending products between friends is a little bit like doing soft selling. People don.t really care if someone else buys the product. They are just giving their honest opinions and trying to be helpful.   Humor in advertising is also used to attract the consumer.s attention and get them interested in the products or services. Customers often resist hard sales tactics, thus making soft-selling much more effective for success. 1. What.s the topic and main idea of the passage? 回答 A. Selling Strategy – Sales Staff B. Sales Staff – What Sales Staff Should Know C. Selling Strategy – Hard Sell and Soft Sell Strategies 2. Customers often _________ hard sales tactics, thus making soft-selling more effective for success.回答 A. resist B. oppose C. object 3. Examples of soft sell mentioned in the passage include __________. 回答 A. telling customers how good a product is B. recommending products among friends C. putting pressure on customers to buy products 4. Making humorous advertisements is one of the approaches companies use to __________. 回答 A. reduce selling costs B. arouse people.s interests C. avoid the shortage of sales staff 5. According to the passage, __________. 回答 A. soft sell is expensive B. hard sell is rarely resisted by customers C. soft sell is preferred by business companies
—I think a bus stop advertisement is a very wise chance to promote our products. — . 选择一项: A. You said it. B. Our products are popular. C. I don’t like advertisement.
— What kind of music are you going to have in the background? — Light ones. . 选择一项: A. I have a totally different idea. B. It makes the audience feel comfortable. C. I think we can run billboard advertising.
We usually keep a large supply _______ stock. 选择一项: A. at B. on C. in
Too many debts in a company easily _______ bankruptcy. 选择一项: A. result from B. result on C. result in
They have signed the _______ to export textiles. 选择一项: A. content B. contract C. contact
二、阅读理解(每题10分) 阅读下面的文章,根据文章内容判断文章后的句子是正确(T)还是错误(F)。   There are eight traditional functions of marketing:   Buying: A marketer focuses on buyers’ needs and desires in order to decide what products to make available. Understanding buyers’ behavior is of great importance.   Selling: Marketers usually view selling as a persuasive activity that is completed through promotion. Selling includes personal selling, advertising, and other selling methods. It is probably the function of marketing that we most often see in our daily life.   Transporting: Transporting is physically moving the product from the seller to the buyer. Marketers focus on transporting costs and services.   Storing: Like transporting, storing is an aspect of the physical distribution of products. Storing includes warehousing activities. Warehouses hold products for long periods sometimes in order to create time utility.   Grading: Grading involves sorting products according to size and quality. This makes buying and selling easier because it reduces the need for inspection and sampling.   Financing: For many products, such as automobiles, fridges and new homes, the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible.   Marketing research: Through research, marketers may find out the need for new products and services. By gathering information on a regular basis, they can better plan, carry out and control marketing activities.   Risk taking: It involves bearing the uncertainties that are part of the marketing process. Most marketing decisions result in either success or failure that is associated with risk.
— What is your opinion for promotion of our products? — . 选择一项: A. Why don’t we try the online ads for our products? B. Our main goal is to establish our brand name. C. These buzz words will pop up when people search about beer.
— May I suggest the sales start on or about October 1? — . 选择一项: A. What do you mean? B. Isn.t it a very new idea here in this city? C. Great. We can start to prepare for the big event.
They are talking about how to make use of advertising to________ the products. 选择一项: A. produce B. promote C. process
We will _____ an order with your company for digital cameras. 选择一项: A. reserve B. book C. place
1. Based on that, we’ll decide whether to run full-page ads.回答 A.以此为基础,我们再决定是否运作整版广告。 B.以此为基础,我们再决定是否经营整版广告。 C.以此为基础,我们再决定是否奔跑整版广告。
2. A sales department consists of many people who are based in different parts of the country or the world.回答 A.这个销售部由很多工作在全国乃至世界不同部分的人员组成。 B.一个销售部由很多工作在全国乃至世界各部门的人员组成。 C.销售部由很多工作在全国乃至世界各地的人员组成。
3. I look forward to hearing from you by return.回答 A.期待能得到您的回信。 B.期待能够轮流收到您的信。 C.期待能很快从您那儿听到并返回
4. Although successful salespeople often have special talents and an outgoing personality, the skills they employ are used by us all.回答 A.虽然成功人士通常拥有特殊天赋和外出性格,但是他们开发的技能也被我们所用。 B.虽然成功人士通常拥有特殊天赋和开朗性格,但是他们运用的技能也被我们所用。 C.虽然成功人士通常拥有特殊天赋和活泼性格,但是他们雇佣的技能也被我们所用。
5. Export companies often have a separate export sales force, whose travel and accommodation expenses may be very high.回答 A.出口公司通常拥有分散的出口营销人员,谁的差旅费可能会很高。 B.出口公司通常拥有分开的出口营销力量,公司差旅费可能会很高。 C.出口公司通常拥有专门的出口营销人员,其差旅费可能会很高。
— Hello! __________________? — Hello, this is Michael from Tianjin Vanguard Trading Inc. 选择一项: A. Who are you? B. What are you? C. Who is that?
—Hello, this is Steven Smith. Nice to hear your voice again. —Hi, Mr. Smith. 选择一项: A. Do you know the coverage of your freight forwarding business? B. Please tell me the coverage of your freight forwarding business. C. I would like to know about the coverage of your freight forwarding business.
—Does modern logistics mean transportation and delivery? — . Modern logistics is more about effective and efficient flow of materials and information. 选择一项: A. Yes, you.re right B. No, it.s not the whole story C. No, you.re wrong
The total cost in logistics in China is still higher than in many other industrialized countries. 选择一项: A. it B. that C. those
That is the reason we.ve lost so many customers. 选择一项: A. why B. that C. which
The manager asked me I could finish my work before the weekend. 选择一项: A. what B. whether C. which