出自:管理英语2

Good Communication Skills - Key to Any Success Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered. The steps for good communication skills: 1. Know what to say. Understand clearly the purpose and intent of your message. 2. Know how to say. Begin by making eye contact, which shows confidence. Then pay attention to your body language. 3. Listen. After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension. 4. Reach understanding. To communicate well is to understand and be understood. More Tips for Developing Good Communication Skills: 1. The better you are able to express yourself, the better your ability to communicate. 2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views. 3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding. 4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking. When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals. 1. A message must be understood, interpreted or delivered correctly with communication. 回答 2. When you talk with others you can pay little attention to your body language.回答 3. The better you are able to understand others, the better your ability to communicate.回答 4. Before stating your opinions, you’d better let the speaker finish his or her talking first.回答 5. Don’t argue or debate with others if you feel angry or displeased. 回答
He is ________ this company. 选择一项: A. in charge of B. in the charge of C. under the charge of
—Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same. 选择一项: A. I hate concerts B. I’ll go with you C. I wish I could
二、阅读理解:阅读下面的短文,根据文章内容从A、B、C三个选项中选出一个最佳选项。 There are more ants than any other kinds of land animals in the world. They range from 0.1 to 1 inch long and are usually yellow, brown, red, or black. Ants live in societies in which they depend on one another. The societies are not all exactly the same because there are ants of very many kinds. But in general, each kind has ants of three main types: queens, males, and workers. The ants have a good many enemies. They include birds, bears and ant eaters of various kinds. In some cases other ants are their worst enemies, as man’s enemy is man. In some parts of the world, red ants march in large armies to attack the homes of black ants. Some of them succeed in getting inside of the tunnels of black ants, whose entrances have been blocked. They try to carry the black ant babies away. The black ants do all they can to prevent that. They send their biggest soldiers into action. Very many of the red ants soldiers are killed but some escape with babies belonging to the black ants. The red ants take the babies home and bring them up. They become the only workers for the red ants. Ants as a group are beneficial to humans. Their tunnels mix and soften the soil, in some places replacing the activity of earthworms. Some of ants are harmful to humans. For example, the fire ant, which has a painful bite, is a serious pest to humans and domestic animals in many parts of the world. 1. Which kind of ants is not regarded as the main types of ants in general?回答 A. Queen ants. B. Soldier ants. C. Worker ants. 2. According to the passage, what do we learn about the ants’ enemies?回答 A. They are of many kinds. B. They are birds and ant eaters. C. They are the same as man’s enemies. 3. The red ants attack the black ants’ home because 回答 . A. black ants are better soldiers B. red ants are stronger than black ants C. they don’t have workers of their own 4. According the passage, which of the following statements is TRUE?回答 A. The number of ants is the most in the world. B. Each ant depends upon itself in the society. C. Ants are useful to human on some conditions. 5. The main purpose of the passage is to 回答 . A. explain some information about ants B. show the difference between red ants and black ants C. convince people that ants as a group is beneficial insect
— — My name is Helen, and I was born in 1980. My major was electrical engineering. 选择一项: A. Tell me your name, please. B. Tell me a little bit about yourself, please. C. Tell me how old you are, please.
These tips may help you avoid ________ bad employees for your company. 选择一项: A. to hire B. hiring C. hire
—May I ask you why you left the former company? — 选择一项: A. Because I.m very co-operative and have good teamwork spirit. B. Because I want to change my working environment and seek new challenges. C. Because I have worked for two years with an American Company
The candidate should dress in a manner that is appropriate to the position ________ he is applying. 选择一项: A. for which B. which C. that
Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job. Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview. To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures. 1. What often influences the stress around interviews according to the passage?回答 A. Interview process B. Anxiety-provoking thoughts C. Interviewers’ assumptions 2. Does one poor answer in an interview influence a candidate to get a job?回答 A. Yes. B. No. C. Not given. 3. Can imagining success help a candidate to lower levels of anxiety?回答 A. Yes. B. No. C. Not given. 4. How can we reduce our stress around interviews?回答 A. Breathe deeply B. Meet friends C. Have a big meal 5. When should we go to see a doctor according the author?回答 A. When we lose confidence in an interview. B. When we find effective measures against anxiety round interview. C. When we have too much stress around interview.
Hiring the right employee ________ you ________ a thousand times over in high employee morale. 选择一项: A. pays…off B. take…off C. pays…back
二、翻译:从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1. The old saying “practice makes perfect” applies to interviewing too. 回答 A.古话“曲不离口”也适用于招聘。 B.古话“熟能生巧”对面试准备也是适用的。 C.在申请面试资格时我们常常用到古话“熟能生巧”。 2. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.回答 A.坏雇员不只是会浪费你的时间和金钱,但是也影响队伍的精神和公司风气。 B.招聘到不合格的员工即浪费时间和金钱,而且还会影响整个团队精神和公司士气。 C.浪费时间和金钱的招聘是不合格的,而且对公司团队精神和士气也会影响。 3. The more familiar interviewing feels to you, the less anxiety you will feel with the process.回答 A.你对面试越熟悉,在面试过程中你的焦虑就会越少。 B.面试中熟人多,面试过程中你焦虑也会少。 C.你熟悉面试多一点,面试中的麻烦就会少一点。 4. Stress around interviews is often influenced by our assumptions we make to ourselves about the process.回答 A.来自面试的压力会影响我们对面试过程的推测。 B.揣测会影响面试压力,我们只要关注过程。 C.我们自己对面试过程的揣测往往会影响面试压力。 5. We can’t possibly get the work done by October. 回答 A.十月份前我们不可能做完这项工作。 B.十月份前我们不可能做这项工作。 C. 十月份后我们不可能做完这项工作。
American young people would rather ______ advice from strangers. 选择一项: A. get B. getting C. got
二、阅读理解:阅读下面的短文,根据文章内容进行判断,正确写“T”错误写“F”。 Cross training is training an employee to do a different part of the organization.s work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. 1. Cross training is training an employee to do a different job in a different company. 回答 2. Cross training is beneficial not only for managers but also for employees.回答 3. Cross training can apply to almost any position and almost any industry.回答 4. Not all employees are suitable to be cross trained.回答 5. You can decide which employees to be cross trained according to their age.回答
—______________________ —In total, it should be about 15,000 RMB for the three-daytraining. 选择一项: A. How much have you budgeted for the training? B. How long will the training last? C. How much has the training cost?
The training is _____positive results on the job they are presently _____. 选择一项: A. brought about, doing B. bringing about, doing C. bringing about, done
Anyone who has worked here for over three years is for sick pay. 选择一项: A. veteran B. eligible C. similar
According to theirfeedback sheets, the participants are all _____with the training. 选择一项: A. satisfied B. satisfying C. satisfactory
Cross training is training an employee to do a different part of the organization.s work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. 1. Cross training is training an employee to do a different job in a different company. 回答 2. Cross training is beneficial not only for managers but also for employees.回答 3. Cross training can apply to almost any position and almost any industry.回答 4. Not all employees are suitable to be cross trained.回答 5. You can decide which employees to be cross trained according to their age.回答
Participants have _____the Productivity Analysis Worksheet. 选择一项: A. completing B. been completed C. completed
Write the telephone number down you forget. 选择一项: A. on case B. in case C. under case
We can’t possibly get the work done by October. 回答
When you start a job,you must stick to it
They have disagreement on the plan of celebrating the founding of the community.回答
— Your plan is perfect and I believe that it will be a great success . — ________________ 选择一项: A. Yes, it is. B. Thank you very much. C. I don’t think so.
I think what should be done is to create more job opportunities for students.
At the end of the day, you want all attendees _____ your event to remember this key message that you’ve spent a long time reinforcing. 选择一项: A. leave B. to leave C. leaving
Use These 5 (of 10) Tips to Start Your Event Planning Career Step 1 – Get experience and volunteer your time in different event services. There are so many aspects of events including, working for a graduation event, a sports competition, volunteering for nonprofits, and working for an established event planner. Your long-term success in event planning will be based on the experience you had.Make sure you have some solid skills in: Verbal and written communications Organization and time management Negotiation and budget management Creativity, marketing, public relations and more Step 2 – Move into a position with some responsibility. Instead of just volunteering, become the fundraising chair for a nonprofit, become a catering manager, or take on a lead-planning role at an event planning company. Step 3 – Are you familiar with the saying, “it’s not what you know, but who you know”? In event planning, networking is key! Wherever you go, collect contact information for the people you meet. Step 4 – Create an event album. Showcase your work with photos, booklets, and invitations of the events you’ve worked on. Organize each piece in a book to easily present your experience and event stories. Most people are visual so paint the picture for them! Step 5 – While you’re gaining valuable event planning experience, you can also become a certified event planner. Join some training and try to get planner certification from some institutions. It’s also helpful to keep up with industry trends and establish contacts within the industry. 1. You can plan a success event if you have experience.回答 2. You will move into a position with some responsibility only through volunteering.回答 3. Networking is the key to event planning.回答 4. Create an event album means taking photos in the event.回答 5. You can become a certified event planner as well when you gain valuable event planning experience.回答
— Our company is doing a customer service questionnaire .May I take you a moment? — . 选择一项: A. It doesn’t matter B. By all means C. I have no idea
Questionnaires are not suitable_____some people. 选择一项: A. in B. for C. with
The Jiahe Community Service Center is about to ______ service for residents. 选择一项: A. provided B. provide C. providing
二、阅读理解:阅读下面的短文,根据文章内容从A、B、C三个选项中选出一个最佳选项。 The qualities of a good questionnaire It should be noted that one does not start by 回答 questions. Firstly.we have to decide .what are the things one needs to know from the respondent in order to meet the survey.s objectives?. 回答 ,we should decide the target respondents.At the outset, the researcher must define the population about which he/she wishes to generalise from the sample data to be collected.Thirdly,we have to decide the question contents.opening questions should be general and easy to answer so that the respondents have the patience to finish next.and then we can offer some specific questions 回答 get more data from the respondents. 回答 .we couldn’t ignore the physical appearance of our questionnaires.If our questionnaires look like a mess.People would not be willing to 回答 us answer our questions....
— How do you like living in Beijing? — . 选择一项: A. It’s different from living in America B. I have no idea C. I love it. Beijing is such a beautiful city
— Can you stay here longer? — , but I have to be back tomorrow. 选择一项: A. I’d love to B. No, thank you C. I’m afraid not
I like cooking for my friends in free time. 选择一项: A. me B. my C. mine
You’d better have your hair _____ before going to your friend’s wedding. 选择一项: A. cutting B. cut C. to cut
二、阅读理解:阅读下面的短文,根据文章内容进行判断,正确写“T”错误写“F”。 Xiaoyan, I thought you’d like to know what has happened to your report about improving the website. Last week I had a meeting with the designers. I gave them a copy of your report and I told them that we needed to have the website redesigned. -- I’ve had the first page simplified. -- I have asked them to make the icons large. -- The colours are now different too. -- There are more functions, as you suggested, so that customers will be able to transfer funds to an account in another bank. I’m going to make a presentation about these changes at the Paris, conference and would like to talk to you about that. There are some things I can do myself, but I would like your help with some technical aspects. I must get some slides made too, and would like your opinion about them. Have you got time for a coffee on either Wednesday or Thursday morning? David 1. David had a meeting with the designers yesterday.回答 2. David had made the icons larger.回答 3. The speed of access has been made quicker.回答 4. David is going to make a presentation in Paris.回答 5. David would like some help from Xiaoyan.回答
—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant? —Waiter: 选择一项: A. I’m really sorry about that. B. I don’t think it’s hard. C. You’ll get it next time.
We feel with the inconvenience the service center brought us. 选择一项: A. disappointed B. worried C. surprised
It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy. 选择一项: A. suggesting a possible solution B. suggest a possible solution C. suggested a possible solution
Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.回答 A. 焦点小组是顾客的代表,他们的工作是把你的需求和喜好提供给顾客。 B. 焦点小组是顾客的代表,他们的工作是给顾客提供需求和喜好。 C. 焦点小组是顾客的代表,他们的工作是给你提供他们的需求和喜好
Angry customers tend to aim their dissatisfaction and complaints at staff members.回答 A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。 B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。 C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标。
You will do everything within your power to try and resolve the situation.回答 A. 你会在权利范围内尽一切努力解决问题。 B. 你会在意志范围内尽一切努力解决问题。 C. 你会在力量范围内尽一切努力解决问题。
Having patience with your customers and with yourself will go a long way in winning over hostile customers.回答 A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。 B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。 C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。
To communicate precisely what you want to say, you have to frequently need to define key words.回答 A. 要简明扼要地表达本意,就必须不断定义关键词。 B. 只要定义频繁出现的关键词就能准确传达本意。 C. 要准确表达你的本意,就必须不断定义关键词。
— ? —It will take at least two weeks. 选择一项: A. How soon will you finish our annual report B. When will you finish our annual report C. How long have you finished our annual report
We have to ______ our annual work report to the manager next week. 选择一项: A. hand in B. hand out C. hands up
Under no circumstance _____ to tell lies to the public. 选择一项: A. the companies are allowed B. are the companies allowed C. the companies will allow D. will the companies allow