出自:国家开放大学管理英语1
Receiving Visitors at the Airport
Do you, sometimes, need to go to meet some visitors at the airport? What should you do when you meet them? What should you talk about? On their arrival, you should pay attention to the following points:
----Going up to meet the visitors
----Asking about their journey
----Helping with their luggage
When going to the visitors and making introduction at the airport, you should remember that the person of less importance, regardless of gender, is introduced to the person of greater importance and the visitor is always more important than anyone in your organization. The introduction is usually followed by a brief and firm handshake.
To break the ice, after introduction, you can ask about their journey, like: “Did you enjoy your journey?” , “How was your trip?” etc. If you want to be more friendly and helpful, you may offer to take the luggage.
When you get to the hotel, accompany your visitors to the hotel front desk and help them with the check-in. After check-in, ask a bell boy to help carry the luggage.
When your visitors have settled down, discuss the schedule with them to see if there might be any changes. If there are changes, don.t forget to let the related persons know.
Meetings are very common nowadays. They can be weekly, monthly or annually. Some people think most meetings feel like a waste of time. They seem pointless and boring at times.
Then how do you run an effective meeting?
First, assign roles, such as greeter, timekeeper and note taker, so that you, the organizer, can be free to lead discussions and presentations.
Next, take charge from the start. Everyone will listen to you and join your discussion if you take charge in every aspect of the meeting. Show everyone that you really know what you are talking about, and everything that you talk about is useful.
Most important of all, follow the agenda. At the end of the meeting, spend a little extra time for the participants to discuss anything that needs to be immediately discussed but which may not have been on the agenda.
Always ask the participants questions to speak their minds and keep them interested. Remember that a good meeting is a two-way communication. Be open to everyone.s opinion, ideas, and suggestions. Don.t forget to thank them for the ideas they present.
And finally, close the meeting with everyone knowing what is expected of them and what they should do for the following weeks. Then, send out meeting minutes within a few days, while everyone still remembers the points.
A business itinerary is written for business trips, which should include everything from travel arrangements to hotel information and business meetings.
Give travel arrangements in detail. The travel arrangements should include phone numbers, directions, departure time, where to check in, taxi information and the address of any planned stop.
Provide complete hotel information. This includes the room number, directions to the hotel, check-in and checkout times, as well as information about any services the hotel provides.
List information for any meetings you are going to attend. It includes the name of the organization, time, address, and a contact name and number. Remember to write down any special information you may need to bring to each meeting. It can help prevent you from forgetting something important, such as presentations, sample products or contracts.
Write a suggested restaurant list that gives several choices for lunch and dinner. Select restaurants near where you will be attending meetings or stopping.