出自:国家开放大学婚姻家庭法学

The purposes of reports are ______.
A.informational
B.analytical
C.informational and analytical
The possible formats of reports are ______.
A.memo reports
B.letter reports
C.Both A and B
The main idea of a message is ______.
A.to inform the receiver
B.to persuade the receiver
C.its central theme or most important thought
The following is advantages of emails except ______.
A.they can be sent globally to several people at once
B.they can be sent any time and saved in an electronic mailbox
C.they can be sent at any time and held in a mailbox
The acceptable letter formats are ______.
A.block format
B.modified block format
C.Both A and B
Supporting information includes essential facts that ______.
A.explain the main idea
B.reinforce the main idea
C.Both A and B
Paragraphs may vary in length, but in general, they should have ______.
A.a beginning sentence
B.some middle sentences
C. Both A and B
Memos are used for ______ communication ______ an organization.
A.internal… outside
B.internal… within
C.external… outside
If the author expects the reader to respond unfavorably to his report or have to be persuaded, he uses ______.
A.direct order
B.indirect order
C.direct-indirect order
If the author expects the reader to respond favorably to his report, he uses ______.
A.direct order
B.indirect order
C.direct-indirect order
Emails have their own particular kinds of abuses, including ______.
A.spamming
B.shouting
C.Both A and B
Data are composed of ______.
A.facts
B.outlines
C.conclusions
Conclusions lead to ______.
A.facts
B.data
C.recommendations
Common mistakes occur when memos are written _____.
A.too frequently
B.to gain attention
C.Both A and B
An agenda is the order of business for a meeting and may be used ____ a guide for that meeting.
A.at
B.as
C.by
"Although language is an important part of communication, communication is not simply a matter of understanding and speaking a language. It involves transmitting an idea and understanding someone else’s idea. People from different cultures think differently about various issues than do North Americans. The ability of a North American to speak in three different languages still may not enable him or her to understand the issues from the viewpoint of those from another culture.
A.By speaking three languages, people do not naturally share the viewpoint of other people.
B.By speaking three languages, people naturally share the viewpoint of other people.
C.All Americans speak three different languages.
Although language is an important part of communication, communication is not simply a matter of understanding and speaking a language. It involves transmitting an idea and understanding someone else’s idea. People from different cultures think differently about various issues than do North Americans. The ability of a North American to speak in three different languages still may not enable him or her to understand the issues from the viewpoint of those from another culture.
A.perception and response
B.perception is more important than response
C.perception is less important than response
D.
E.
All ideas and information should be presented _______.
A.in a sender-oriented manner that emphasizes the benefits to the receiver
B.in a receiver-oriented manner that emphasizes the benefits to the receiver
C.in a sender-oriented manner that emphasizes the benefits to the sender
A positive message should be organized in ______ order.
A.direct
B. indirect
C. direct-indirect
A negative message should be organized in ______ order.
A.direct
B. indirect
C. direct-indirect
Minutes are the official _____ of the proceeding of a meeting. "
A.account
B.note
C. record
Every business message is ______. "
A.to promote good will
B.to inform
C. to request
Courteous words are ______. "
A.polite and negative
B.rude and negative
C.polite and positive
Appropriate words for business communication are _____. "
A.precise
B.up-to-date
C.Both A and B
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