出自:国家开放大学婚姻家庭法学

To avoid becoming a communication barrier, extroverts need to make sure ______.
A.they speak before they think
B.they speak as they think
C.they think before they speak
There are at least ______ different cultures in the United States.
A.100
B.200
C.300
The team gets complete support from all levels of management.
A.The team gets complete support from all levels of management.
B.To request
C.To record
The parts of an informal report are ______.
A.the opening
B.the body
C.Both A and B
The mode a sender selects to send a message is called ______.
A.information
B.channel
C.feedback
The heading of a memo in traditional format consists of______.
A.TO, FROM, DATE, and TOPIC lines
B.TO, FROM, DATE, and SUBJECT lines
C.TO, FROM, DATE, and DISTRIBUTION lines
The end of the minutes should show the signature of______.
A.the person who presided over the meeting
B.the person who sent out the agenda
C.the person who recorded the minutes
Technology has had a tremendous impact ______ the way messages are created and edited.
A.in
B.on
C.to
Information is one of ______ we have.
A.the most valuable resources
B.the more valuable resource
C.the most valuable resource
In the communication process, which of the following is a major responsibility of the receiver?
A.analyzing the sender
B.leading effectively
C.assessing the message’s environment
In intimate or important personal situations, your ability to say exactly what you feel is essential ______ your success.
A.to
B.on
C.for
In a letter, “Sincerely yours” is ________.
A.the complementary close
B.the salutation
C.the letter address
If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________.
A.believe the non-verbal symbols over the verbal symbols
B.believe the verbal symbols over the non-verbal symbols
C.don’t know which to believe
How can you keep messages simple and short?
A.Pronounce words carefully.
B.Use short, simple sentences.
C. Both A and B
Diverse group are better at ______.
A.problem solving
B.decision making
C. Both A and B
Cross-culture communication is _____ by which two individuals who do not belong to the same culture communicate with each other, either orally or in writing.
A.a process
B.a beginning
C.a terminal
Communication skills include the ability to use language accurately—______.
A.use proper grammar
B.choose words precisely
C.Both A and B
According to the course book, which of the following statements is NOT true in letters that contain neutral or positive messages?
A.The ending should be friendly, courteous and personable.
B.The main idea can be presented at the end.
C.Supporting information should be presented as much as possible.
A of an effective team is not afraid to question ineffective techniques or strategies. He or she is always trying to improve the team.
A.thinker
B."supporter
C."
D.challenger
A memo telling employees that the new supervisor is Beth Kirk is to
A.advise
B." inform
C."
D.record
A documents can create a (an) ______ barrier if it is smudged, contains errors in content, spelling, or grammar.
A.external
B.internal
C.formal
A conversation between supervisors of differing departments is a ________ communication.
A.downward
B.upward
C.lateral
______ communication that helps to develop a better relationship between you and your receiver builds goodwill.
A.Any
B.Some
C.No
下列陈述正确的是：
A.Omit TO, FROM, DATE and SUBJECT in the simplified memo format.
B.Once you run your word processor’s spell checker, your writing will be free of spelling errors.
C.Using abbreviations helps keep messages short and, therefore, makes them more understandable for someone Who does not speak or read English fluently.
下列陈述正确的是：
A.The most common errors found when proofreading are word / letter omissions or additions, transposed letters and misspelling.
B.Using only short, simple sentences is best for business messages.
C.A friendship letter must have supporting information.
下列陈述正确的是：
A.Transitions connect sentences and paragraphs by showing relationship between them.
B.A paragraph must have at least 3 sentences to be complete.
C.To cut down on wordiness. use the passive voice rather than the active voice.
下列陈述正确的是：
A.In good business writing, the writer sometimes addresses the receiver by name.
B.In business communication, you should write in formal sentences rather than in a flowing, conversational style.
C.Understanding people in stereotype is helpful to effective communication.
下列陈述正确的是：
A.Flight attendant is unbiased words.
B.Supervisor is a biased word.
C.There are two participants in the communication process: the message and the receiver.
下列陈述正确的是：
A.Businessman is a biased word.
B.Actress is an unbiased word.
C.Formal reports usually are written in a personal style, using first-person pronouns such as I, me, and you.
下列陈述正确的是：
A. In direct order, the main idea precedes its supporting information.
B.Generally, business communications that contain positive messages are organized in direct-indirect order.
C.Informal reports have three main parts: the opening, the body and the findings.
下列陈述正确的是：
A.All business messages should promote good will.
B.The supporting information contains the main idea.
C.An analytical report in direct order starts with the introduction, followed by findings, and then the main idea.
请选择正确的译文：Written message may be composed, edited, and transmitted on computers. These written electronic messages are forms of electronic mail or e-mail.
A.书面讯息可以利用计算机来撰写、编辑和发送。这种书面 电子讯息就是电子邮件，也就是e-mail。
B.反馈是接收者对讯息的反应。反馈可以是非语言的（微笑、皱眉、停顿等），也可以是通过语言形式表达的（电话和书信）。任何反应，甚至没有反应，都是反馈。
C.会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。
请选择正确的译文：Company executives as well as all levels of employees must be committed to what is called a culture of inclusiveness - an environment in which people.s differences are not just accepted, but welcomed.
A.公司的主管人员及各级雇员都有责任营造一种包容性的文化氛围，即人们的文化差异不仅被接受，而且受欢迎的环境。
B.反馈是接收者对讯息的反应。反馈可以是非语言的（微笑、皱眉、停顿等），也可以是通过语言形式表达的（电话和书信）。任何反应，甚至没有反应，都是反馈。
C.会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。
请选择正确的译文：. Feedback is the response of a receiver to a message. Feedback may be nonverbal (a smile, a frown, a pause, etc.) or it may be verbal (a telephone call or a letter). Any response - even no response - is feedback.
A.公司的主管人员及各级雇员都有责任营造一种包容性的文化氛围，即人们的文化差异不仅被接受，而且受欢迎的环境。
B.反馈是接收者对讯息的反应。反馈可以是非语言的（微笑、皱眉、停顿等），也可以是通过语言形式表达的（电话和书信）。任何反应，甚至没有反应，都是反馈。
C.会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。
Why do business persons use memos and emails?
A.To provide a record.
B.To advise, direct, inform and state policy.
C.Both A and B
Which sentence is good opening for a response to a request for customer credit information?
A.We appreciate your confidence in our credit information.
B.Thank you for requesting credit information on John Rogers.
C.The credit information on John Rogers is enclosed.
Which of the followng statesmnets best defines communication?
A.The sending of messages.
B.The sending and interreting of messages.
C.The sending and receiving of messages.
Which of the following is the standard part of a business letter?
A.Subject line.
B.Enclosure notation.
C.Complimentary close.
Which of the following is the standard part of a business letter?
A.Letter address.
B.Attention line.
C.Enclosure notation.
Which of the following is the optional part of a business letter?
A.Letter address.
B.Complimentary close.
C.Attention line.
Which of the following is the optional part of a business letter?
A.Dateline.
B.Salutation.
C.Postscript.
Which of the following is NOT the step for planning letters that contain a neutral or positive message?
A.To identify the letter’s objective and the main idea.
B.To determine its supporting information.
C.To end the letter courteously.
Which of the following is NOT the process for planning all messages in internal documents?
A.To gain attention
B.To identify the objective and the main idea
C.To determine the supporting information
Which of the following is NOT the guideline for writing memos and emails include?
A. Restricting message to one main idea.
B.Composing a short clear subject line.
C.Using heading in short messages.
Which of the following are NOT business meetings?
A.Birthday parties.
B.Staff meetings.
C.Board meetings.
When the receiver views the letter containing a neutral and positive message, the sender can use ______.
A.direct order
B.indirect order
C.direct-indirect order
When the receiver views the letter containing a negative message, the sender can use ______.
A.direct order
B.indirect order
C.direct-indirect order
When giving the negative news, the sender must tell the receiver what could be done ______ what couldn’t be done.
A.rather than
B.other than
C.more than
Transition words and phrases are necessary because they ______.
A.connect sentences and paragraphs by showing relationship between them
B.directly show the main ideas
C.indicate the supporting information
The styles of reports are ______.
A.formal
B.informal
C.formal or informal
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