出自:国家开放大学管理英语4
How to Adapt to Change in the Workplace
If there.s one word that captures the essence of what is occurring in the world today, it.s “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
Tips for dealing with change in the workplace.
●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you.
●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them!
●Maintain open communication channels: Don.t lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
●Assess yourself: Change is a time when one.s confidence about one.s skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those.
●Don.t be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire.
●Stay optimistic: Keep a positive attitude and don.t let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust!
“You can.t get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world.s most-sought-after leadership and personal success experts.
操作提示：通过题目后的下拉选项框选择正确答案。
1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 回答
.
A. cut down on the number of workers
B. reshuffle the organization
C. survive
2. “No industry is exempt” means 回答
.
A. No industry is an exception
B. No industry is an example
C. Not every industry can be exempted
3. The following questions are often discussed among scholars EXCEPT 回答
.
A. How can bosses create favorable conditions for change
B. How can productivity be increased
C. What can workers do to get through change
4. How many suggestions does the author put forward?回答
A. 4
B. 5
C. 6
5. From the passage, we know that Robin Sharma is 回答
.
A. an expert on leadership, and personal success
B. a great leader
C. someone who likes to play the game of Hide and Seek
二、阅读理解：根据文章内容，判断正误（共50分）。
Habits of Highly Effective Communicators
It.s no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don.t communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:
1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don.t align with your words, you are storing up trouble for the future.
2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
3. Find your own voice. Use language that.s distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don.t become overly fixated on eloquence for eloquence.s sake; concentrate on being distinct and real. People want real, people respect real, people follow real.
4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don.t hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today.s environment, where people are often burned out, it.s important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you.re engaged and that you care about them and their work.
5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won.t always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
操作提示：正确选T，错误选F。
Communication and leadership don.t always go hand in hand. 1
2. The say-do gap happens when people misunderstand their leader.s intention. 2
3. Using technical jargon makes a leader convincing. 3
4. Communicating sincerely is always the best. 4
5. Observation is as important as communication when you want to know what people really think. 5