国家开放大学管理英语2

出自:国家开放大学管理英语2

1. Information can be presented__________through poor communication. 选择一项： A. exactly and clearly B. wrong and discouragingly C. understandingly and correctly

2. What are the incorrect steps for good communication skills? 选择一项： A. Know the content and the way of communication. B. Listen carefully and get to understand each other. C. Go on talking without stopping to listen to others.

3. Which is the proper way of communication when you finish your talking? 选择一项： A. Try to argue with your partner. B. Wait for your partner.s opinions and understanding. C. Present more information to your partner.

When you face different suggestions, you should do the following things EXCEPT__________. 选择一项： A. being open-minded to different views B. considering and appreciating different opinions C. refusing any changes

Which of the following statements is TRUE? 选择一项： A. Open-mindedness will not gain you more understanding and cooperation. B. Before speaking you need take time to consider your position. C. Don.t pay much attention to others.body language.

1. PPHC and Gooseneck want Elaine and Mark to　　. 选择一项： A. make contact with and provide services to new parents B. be responsible for the community management C. visit different families

2. What degree does Elaine have? 选择一项： A. A physiology degree. B. A sociology degree. C. A psychology degree.

3. Which of the following statements is TRUE according to the passage? 选择一项： A. Elaine has done this type of community work before. B. Mark has a clear idea of his job after the training. C. Mark knows his training comes to an end.

4. How is Mark trained to be prepared for his work? 选择一项： A. He is told his duty and responsibility on his first day at work. B. He is taken to see the families together with experienced colleagues. C. He is asked to see the families that he is going to provide services.

5. What is the main idea of the passage? 选择一项： A. Different training ways. B. Elaine.s and Mark.s work experience. C. The importance of training.

What did Melinda and Helen ask about? 选择一项： a. The respondents.comment. b. The staff member.s service. c. The community training.

What was the respondents. comment on the service provided by the community center? 选择一项： a. Good. b. Bad. c. Not so good.

The respondents made such a comment because the staff member was________? 选择一项： a. rude and very slow in what he was doing b. not clear about what he was doing c. very familiar with the procedures

Was the staff member familiar with his duties? 选择一项： a. No. b. Not mentioned. c. Yes.

What action will the community service center take in the future? 选择一项： a. They.ll hold a meeting in the future. b. They.ll organize more staff training in the future. c. They.ll employ more staff members in the future.

What is necessary to write a good questionnaire? 选择一项： a. A lot of skills and study. b. A lot of money and time. c. A lot of skills and experience.

The following are good skills except when designing questionnaires . 选择一项： a. making sure the questions are in the right order b. keeping the questions brief and easy to understand c. using many open-ended questions

In order to keep your questionnaire visually attractive, you should . 选择一项： a. write long paragraphs instead of short ones b. leave enough space between questions and sections c. choose different font styles in a questionnaire

You should start your questionnaire with questions. 选择一项： a. specific b. general c. open-ended

Which of the following statements is NOT correct? 选择一项： a. It.s worth taking the time to develop a well-designed questionnaire. b. Open-ended questions cannot provide any detailed information. c. You can learn good questionnaire design skills in a short time.

In figure 1, the horizontal axis represents the percentage of elder houses. 选择一项：对错

If graphics and their explanations do not fall on the same page, then you can put them separately. 选择一项：对错

The staff members discuss the management of the center, and put forward suggestions for improvement of the community. Peter: Good afternoon, everyone. Today let.s discuss ways to solve problems in the community. George: 回答 . Melinda: Many residents hope to establish new services. Wendy: 回答 . Peter: Sounds good. 回答 ? Helen: There isn.t a public library in our community. 回答 . Peter: 20% of families disapprove of the school. Helen: Making school service more widely available is a way to fix the problem. Peter: There are a large number of non-native English families. 回答 . Melinda: English programs would be useful for them.回答 . George: We should keep close contact with the police office to protect people and property.

How do you interpret the survey? 选择一项： a. By reading reports. b. By asking research questions. c. By analyzing the data.

How many people plan to attend the conference next year? 选择一项： a. 852 b. 216 c. 132

Who are most unlikely to attend the conference next year? 选择一项： a. The teachers. b. The administrators. c. The students.

Why should we further analyze the top question of the survey? 选择一项： a. To compare results from different groups. b. To test if the chart is appropriate for the survey. c. To test if the result is correct for all people.

What is the second most important question in the survey? 选择一项： a. How could we improve the next conference for you? b. What impressed you most at the conference this year? c. Are you coming back to the conference next year?

I.m Peter Brown __________ Apartment 10. 选择一项： a. before b. at c. of

The heating system __________ our apartment hasn.t been working. 选择一项： a. with b. from c. in

I am very sorry __________ this. 选择一项： a. about b. by c. to

I really regret that. But our engineers are too busy __________ present. 选择一项： a. after b. at c. with

You.ll have to pay us __________ the inconvenience according to the contract. 选择一项： a. for b. about c. as

We will go to check it __________ tomorrow. 选择一项： a. in b. about c. out

英汉匹配，练习表达常见物业投诉问题。 It.s hard to take the elevator during the peak time. 答案 1 The public corridor is occupied with a lot of personal objects. 答案 2 There are great noises upstairs at night. 答案 3 There.re no road lamps. 答案 4 The air conditioner doesn.t work. 答案 5 There is water dripping from the ceiling in my toilet.

The heating system __________ our apartment hasn.t been working. 选择一项： a. in b. with c. from

I am very sorry __________ this. 选择一项： a. to b. by c. about

I really regret that. But our engineers are too busy __________ present. 选择一项： a. at b. after c. with

You.ll have to pay us __________ the inconvenience according to the contract. 选择一项： a. as b. about c. for

We will go to check it __________ tomorrow. 选择一项： a. out b. in c. about

There is water dripping from the ceiling in my toilet. 答案 1 The air conditioner doesn.t work. 答案 2 It.s hard to take the elevator during the peak time. 答案 3 The public corridor is occupied with a lot of personal objects. 答案 4 There are great noises upstairs at night. 答案 5 There.re no road lamps.

Which statement is TRUE about the heating system? 选择一项： a. It is still very cold. b. It is not very cold. c. It is already hot.

Who has checked the heating system? 选择一项： a. The officers. b. The engineers. c. The neighbours.

What.s been blocked? 选择一项： a. The switch. b. The whole system. c. The filter.

What solution does Melinda offer? 选择一项： a. Buy a new filter. b. Clean the filter regularly. c. Repair the filter.

Is Peter satisfied with the solution? 选择一项： a. Almost. b. Yes. c. No.

Hotel customers and hotel staff think the same about breakfast. 选择一项：对错

It.s not necessary to know about the customers. needs and preferences. 选择一项：对错

Front-line staff have nothing to do with improving customer service. 选择一项：对错

Angry customers tend to aim their dissatisfaction and complaints at__________. 选择一项： a. those nearby b. staff members c. company managers