出自:河南工业职业技术学院酒店英语

（ ） should be worn (even in hot climates) as a sign of professional respect. A.Business suits B.T-shirts C.Jeans D.Bizarre dress
Answering some requests requires a substantial amount of time and effort,which statement belowing is NOT in accord with such a requisition? A.You may need to consult other members of your company to obtain the answers to some questions B.You may need to retrieve electronically stored data or search paper records C.You may need to do nothing D.You may need to obtain formal permission to release information that you have yourself
If your request is prompted by an advertisement in a newspaper or magazine ,for example,give the（ ）and （ ）of the publication. A.price , date B.name , date C.price,name D.name,size
（ ） shoud be done by menmber of the host team when people welcome a visitor at the airport A.Embracing B.Individual introductions C.Hand shaking D.Exchange business cards
If your price are attractive, we will （ ）_ an order with you A.place B.make C.do D.take
Information indicates that some parcels of similar quality from other sources are being sold（） a level about 8% lower than yours A.at B.of C.by D.with
If you could see any chance to reduce the price to our （） , there is a possibility to conclude the business. A.approval B. level C.request D.market
Information （） that the market is declining, so we recommend your acceptance A. indicates B.demands C.makes D.brings
when greeting an （ ）famale,you should never greet a woman with a kiss and never offer your hand to a woman first A. American B.Islamic C.French D.German
Likewise, years later, your corporation was late to embrace the（ ） for digital imagery. A.price B.room C.place D.market
Structure aid for inquiry and reply contians the following ,except（ ） A.introducing yourself B.writer.s identification C.making inquiries or request D.restating the main points or urging for an reply
If the director, president, or general manager cannot be on hand for the greeting at the airport,send the ( ) available A.driver B.cooker C.the next highest official D.accountant
As the hosts, a welcoming packet of information should be given to ( ) members of the visiting group when meeting the visitors at the airport A.all B.two C.several D.a few
When meeting the visitors at the airport in the morning, it is ( ) to extend a dinner invitation with your visitors. tiredness and jet lag in mind A.not good B.a bad idea C.indifferent D.acceptable
After picking the visitors up at the airport, they should then be driven to their hotel A.host B.visitors themselves C.hosts or visitors D.neither hosts nor visitors
In （ ）,the use of first names is restricted to close friends and colleagues who have known each other for a long period of time A.China B.Austria C. Japan D. Finland
（ ） do not hesitate to greet people they know with an embrace A.Chineses B.Italians C.apanises D. Finland
In （ ）.firm handshakes are the norm as part of a formal introduction but may not be expected at subsequent metting or on social occasions A.Germany B.Italy C. Britain D.Japan
In the international business, count-offers can be divided into （ ） kinds A.3 B.4 C.2 D.1
At the hotel, the visitors. check-in should be helped by ( ) A.the one who made the reservation B.a member of the host team C.the visitors themselves D.the hotel manager
Person who usually welcomes and helps visitors and answers the telephone in an organization is known as a （ ）. A.cashier B.doorman C.security guard D.receptionist
At the end of an Inquiry, which sentence in the following is more appropriate? （ ） A.Thank you in advance. B.Thanks a lot C. We trust that you will reply to us immediately. D.Contact us quickly
Be （ ） careful to avoid demands and commands, long, involved sentences, patronizing statements, and so on A.more especially B.the more especially C.especial D.especially
Express your appreciation in （ ） way, but do not thank the reader in advance A.any B.the C.some D.some other
Visitors should arrive on time and be prepared （ ） a certain amount of ceremony before work begins A.in B.of C.with D.for
In （ ） , handshakes are common for both sexes, and may include grasping the arm with the other hand A.America B.Germany C.Italy D.Dutch
When meeting Austrians for the first time, it is expected that （） A.you only shake hands. B.you only introduce youself with your family name C.you shake hands and introduce youself with your family name D.you shake hands and introduce youself with your full name
americans take direct eye contact as a sign of honesty and sincerity, although it （ ） A. should not be too intense B.is seldom kept C.is the way show their interest D.may be seen as intrusive
When ordering products,you should provide clear and correct shipping instructions,which one you should not specify? A.the method of shipment B.the desired delivery date C.the delivery address D.the price of products
In business culture, when things go wrong in the hotel in which the host arranges the visitors live, the visitors shold not（ ） A.take full responsibility B.attempt to blame the local staff. C.be willingness to be accountability D.never reflect poorly on the host company.
When meeting the visitors at the airport, which of the following actions is not a good manner in business culture?( ) A.Send the general manager to pick up the visitors B.Hold a tasteful and professional looking greeting sign C.Using computer laser print of the name in extra-large type D.Write the visitors. names with a marking pen on cardboard
TO make it easy for the reader to determine exactly what you want and to provide it quickly and accurately, you can（ ） A.display different things in a numbered list. B.write the responsibility clearly. C.enclose a stamped envelope if necessary D.all above
If infirm or elderly members of the visiting team require immediate exit from the airport, let the hosts know well （ ） A. in advance B.ahead of time C.bring forward D. ahead of schedule
In car etiquette,When a lady enter into a car,which is the correct posture? A.crawl into a car B.put one foot into the car first ,and then another foot C.let her hip onto the seat first ,and then receive her feet D. jump into a car
Also under separate cover we are sending you a full range of goods （ ） A. of export B.for export C.export to D.export
Eye contact is （ ） kept during British conversations,because people believe eye contact is a mark of rudeness A.never B.seldom C.always D.sometimes
Japan in past were asked to focus on （ ） in order to avoid eye contact A.a speaker.s neck B.a speaker.s eyes C.a speaker.s arm D.a speaker.s nose
In Canada,direct eye contacting is acceptable when you want to convey （ ）and （ ） A. interest ; excitement B.sincerity; excitement C. interest ; sincerity D.excitement;happiness
When all or part of an order cannot be processed because the merchandise is temporarily out of stock or has been discontinued, which of the followings should not be done? A.Express appreciation for the order and identify it by the customer.s order number or by date if the order is unnumbered B.Express regret that either all or some identified items cannot be shipped and state the reason C.Give a guarantee to the customer that the items will be shipped in time D.If one or more items have been discontinued, suggest an alternative for the customer
Under the follows country，in which people may not make eye contact as a sign of respect A.Australia B.Singapore C.Mexico D.Japan
In （ ），eye contact is considered a statement of equality and is too personal a gesture to use with stranger in a social setting A. Canada B.Japan C.Russia D.France
We would like to （ ）you a discount （ ）5%, if your order exceeds USD$1,000. A.give/ to B.give/of C.allow/ to D.allow/of
Our products will appeal （ ）（ ） your market. A. for B.to C.on D. in
We （ ）（ ）Mr. Smiths that you are in the market of woolen mixed blanket A.get information about B. learn from C.inform D. are given to understand
We are offering you goods （ ） very high quality A.at B.of C.with D.for
You can （ ） our best attention to your specific requirements A.rely B.replay on C.rely on D.lie on
Please send us your （） catalogue, together with samples you can let us have A. illustrate B. illustrated C.illustrating D. illustration
The eye contact is one of the most important parts of communication, but the amount of proper eye contact varies from culture to culture, so which of the followings is not true? A.Americans take direct eye contact eye as a sign of honesty and sincerity B.Indians do not maintain continuous eye contact while talking with others C.Japanese used to focus on a speaker.s neck instead of his/her eyes D.A romantic interest is usually implied when the eyes of two strangers meet and linger in France
（ ）take direct eye contact as a sign of honesty and sincerity,although it should not be too intense A. Canadian B.Americans C.French D.Japanese
In （ ）, handshake are common for both sexes, and may include grasping the arm with the other hand A.Italy B.America C.Japan D.Germany
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